Magic Puzzles are 1,000-piece jigsaw puzzles with beautiful, original art, a magical surprise at the end, and dozens of Easter Eggs to find. They are some of the best-selling and highest-rated puzzles on Amazon and have millions of views on TikTok.

In the U.S., Magic Puzzles are available right here on our website, as well as on Amazon, at Target, and at Walmart. We're working hard on expanding to more retail stores and regions in 2026!

After you order from us, it typically takes our warehouse 2-3 business days to pack and ship your order. During that time, we can accept order cancellations and exchanges. Once your order ships, our official policy is that all sales are final.

Series bundles are pre-packaged SKUs in our system, and we cannot "swap out" puzzles from a bundle or trade one puzzle for another. You can always order any combination of puzzles you want from the store, but only pre-packaged bundles receive special pricing.

Tracking information will be sent to you automatically as soon as your package ships. We will always make sure that packages get to you, and we will work with you to replace any lost or damaged items.

Once the carrier marks the package as "delivered," the package becomes your responsibility and we do not replace any stolen packages. Please make sure you are home to receive your delivery, or if you can't be there to receive your package, make alternate arrangements such as using a USPS dropbox!

Magic Puzzle Company is based in the U.S., and right now that’s the only country where we have a warehouse. We are happy to ship anywhere in the world, and all of our shipping is provided “at cost.” That means when you go to check out, we use Shopify’s tools to look up the shipping rate with the carrier (e.g. DHL, FedEx), and we pass that exact cost along to you. We don’t make one dollar on shipping.

International shipping gets very expensive because puzzles are often moving on multiple airplanes, boats, and trucks across long distances and go through complex customs and handling steps that add cost.

In the future, we would like to have warehouses all around the world so that we could provide cheaper shipping rates outside of the U.S. But right now our company is too small to have that amount of infrastructure.

If our shipping rates are too high, you can also try ordering on Amazon.com, which sometimes has a cheaper rate.

Each Magic Puzzle is a complete, standalone experience. You don't need to buy more than one unless you want to! Pick an artist or a world that you love, and dive in.

Yes! Magic Puzzles have been designed from the beginning to be repacked and shared. Every puzzle can be easily reset and gifted to someone else: everything comes packaged in reusable velcro envelopes.

We've worked very hard with our factory to take every possible step to avoid shipping a puzzle with a missing piece. Each puzzle is weighed by a super-accurate scale on the assembly line before being shrink-wrapped to make sure every single piece is in the box.  After reporting a missing piece, many of our customers email us back the next day to say that they found it! Some common culprits are: the puzzle box, the resealable envelopes, the couch cushions, the vacuum cleaner, or household pets. If your puzzle is missing a piece, email us at info@MagicPuzzleCompany.com with all the details, including where you bought it, and we'll help you out.

We are working on expanding our wholesale program in 2026. If you’re a store owner, email us at info@MagicPuzzleCompany.com! We’d love to say hi and send you some demo puzzles.

We’ve designed Magic Puzzles to be repacked and passed along to a friend, and we don’t have any official testing or recommendations for frames, puzzle glue, or anything like that. The final dimensions of the puzzles are 28" by 21"; we've heard that some customers have used puzzle glue to secure the puzzle and then taken it to a local framing store.

The final dimensions of each puzzle is 28" by 21". We strongly recommend working on a table at least a few feet larger than that to facilitate the magic trick at the end.

We recommend solving our puzzles on a large, flat, smooth surface. At the end, you'll want to be able to slide the puzzle around on the surface. Felt or rubber puzzle mats aren't great for this.

When we started developing Magic Puzzles, we were surprised to hear many jigsaw puzzle fans complain about "puzzle dust," the little particles of cardboard that come loose when a puzzle is die cut. This turned out to be a serious nuisance!

So we worked with our factory to come up with a plan: each Magic Puzzle is actually sorted by hand to remove the dust. We think we're the only company that spends the time and money to do that.

Most of the time, sifting the puzzles is able to remove enough puzzle dust from the box so that whatever remains is imperceptible, but occasionally we see cases of human error where a small amount of dust is left in with the pieces. So far the maximum amount of puzzle dust we have measured in a Magic Puzzle is 0.25g (about 1/3 the weight of one average 0.8g puzzle piece), although we are always working with our factory to do better.

Email us at info@MagicPuzzleCompany.com and we’ll give you a clue.

Magic Puzzles are tested by an independent third-part laboratory that uses gas chromatography and plasma spectroscopy to certify that they are free of lead and phthalates.

Our puzzles are printed with a soy-based ink.

Please email us at info@MagicPuzzleCompany.com and a real, live human being will help you out! Please be kind and respectful in your emails and give us a chance to help you out! We are a very small company and don’t use any AI chatbots.

Susan Kare made our logo. Our Shopify website was made by Shopwell. Our header animation was made by Studyhall.