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We’re here to help!

If you need help with a puzzle, lost a piece, or have any other questions or issues that aren't addressed by our FAQ, please email us at info@MagicPuzzleCompany.com.

If you’re looking for fast answers, scroll to the FAQ below — most common questions are covered there.

Befuddled or troubled? Did you guzzle a puzzle? Don't struggle. We'll unjumble on the double. (Please don't scuffle or hustle, we don't have the muscle to tussle).

Our goal is to make sure that every customer is completely delighted by their experience with Magic Puzzles. If you have a question, complaint, or issue with a puzzle, please let us know about it and give us a chance to make it right. Our very small team reads and replies to every single email we get.

You can reach a real person at Info@MagicPuzzleCompany.com!

What are Magic Puzzles?

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Magic Puzzles are 1,000-piece jigsaw puzzles with beautiful, original art, a magical surprise at the end, and dozens of Easter Eggs to find. They are some of the best-selling and highest-rated puzzles on Amazon and have millions of views on TikTok.

Where are Magic Puzzles available?

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In the U.S., Magic Puzzles are available right here on our website, as well as on Amazon, at Target, and at Walmart. We're working hard on expanding to more retail stores and regions in 2026!

Why is international shipping so expensive?

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Magic Puzzle Company is based in the U.S., and right now that’s the only country where we have a warehouse. We are happy to ship anywhere in the world, and all of our shipping is provided “at cost.” That means when you go to check out, we use Shopify’s tools to look up the shipping rate with the carrier (e.g. DHL, FedEx), and we pass that exact cost along to you. We don’t make one dollar on shipping.

International shipping gets very expensive because puzzles are often moving on multiple airplanes, boats, and trucks across long distances and go through complex customs and handling steps that add cost.

In the future, we would like to have warehouses all around the world so that we could provide cheaper shipping rates outside of the U.S. But right now our company is too small to have that amount of infrastructure.

If our shipping rates are too high, you can also try ordering on Amazon.com, which sometimes has a cheaper rate.

Do I need all of the puzzles? What should I start with?

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Each Magic Puzzle is a complete, standalone experience. You don't need to buy more than one unless you want to! Pick an artist or a world that you love, and dive in.

Can I pass the puzzle along to a friend when I’m done?

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Yes! Magic Puzzles have been designed from the beginning to be repacked and shared. Every puzzle can be easily reset and gifted to someone else: everything comes packaged in reusable velcro envelopes.

What if I’m missing a piece?

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We've worked very hard with our factory to take every possible step to avoid shipping a puzzle with a missing piece. Each puzzle is weighed by a super-accurate scale on the assembly line before being shrink-wrapped to make sure every single piece is in the box.  After reporting a missing piece, many of our customers email us back the next day to say that they found it! Some common culprits are: the puzzle box, the resealable envelopes, the couch cushions, the vacuum cleaner, or household pets. If your puzzle is missing a piece, email us at info@MagicPuzzleCompany.com with all the details, including where you bought it, and we'll help you out.

I own a hobby shop or book store! Can I sell Magic Puzzles?

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We are working on expanding our wholesale program in 2026. If you’re a store owner, email us at info@MagicPuzzleCompany.com! We’d love to say hi and send you some demo puzzles.

Can I glue the puzzle when I'm done?

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We’ve designed Magic Puzzles to be repacked and passed along to a friend, and we don’t have any official testing or recommendations for frames, puzzle glue, or anything like that. The final dimensions of the puzzles are 28" by 21"; we've heard that some customers have used puzzle glue to secure the puzzle and then taken it to a local framing store.

How big of a table do I need to do a Magic Puzzle?

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The final dimensions of each puzzle is 28" by 21". We strongly recommend working on a table at least a few feet larger than that to facilitate the magic trick at the end.

Can I solve these on a puzzle mat?

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We recommend solving our puzzles on a large, flat, smooth surface. At the end, you'll want to be able to slide the puzzle around on the surface. Felt or rubber puzzle mats aren't great for this.

How do you remove puzzle dust from Magic Puzzles?

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When we started developing Magic Puzzles, we were surprised to hear many jigsaw puzzle fans complain about "puzzle dust," the little particles of cardboard that come loose when a puzzle is die cut. This turned out to be a serious nuisance!

So we worked with our factory to come up with a plan: each Magic Puzzle is actually sorted by hand to remove the dust. We think we're the only company that spends the time and money to do that.

Most of the time, sifting the puzzles is able to remove enough puzzle dust from the box so that whatever remains is imperceptible, but occasionally we see cases of human error where a small amount of dust is left in with the pieces. So far the maximum amount of puzzle dust we have measured in a Magic Puzzle is 0.25g (about 1/3 the weight of one average 0.8g puzzle piece), although we are always working with our factory to do better.

I can’t find an easter egg on one of the puzzles!

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Email us at info@MagicPuzzleCompany.com and we’ll give you a clue.

Are there any common allergens in Magic Puzzles?

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Magic Puzzles are printed with a soy-based ink.

I have another question that’s not answered here.

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Please email us at info@MagicPuzzleCompany.com and a real, live human being will help you out! Please be kind and respectful in your emails and give us a chance to help you out! We are a very small company and don’t use any AI chatbots.

Who made your website and all this design?

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Susan Kare made our logo. Our Shopify website was made by Shopwell. Our header animation was made by Studyhall.

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